LEGAL
Refund & Cancellation Policy
When refunds are available and how cancellations are processed.
Last updated 1 January 2026
1. Cancelling a subscription
You can cancel from your dashboard at any time. Cancellation prevents the next renewal. Your subscription remains active, and your allowances usable, until the end of the period you have already paid for.
2. Refund of subscription fees
Subscription fees for a period that has already begun are generally non-refundable, because plan allowances and professional capacity are reserved for that period. Where no consultation, document review or legal response has been used in the current period, you may request a pro-rata refund within seven days of the charge.
3. Duplicate and failed transactions
Duplicate charges and amounts debited for failed transactions are refunded in full to the original payment method, normally within five to seven working days of confirmation.
4. Quoted work
For work quoted separately outside plan inclusions, refunds depend on the stage of the work at the time of cancellation. Any unused portion of an advance is refunded.
5. How to request a refund
Raise a support ticket from your dashboard or write to billing@sagaveil.in with your invoice number. We acknowledge requests within two working days.